FAQ

Order section

For the issue of minimum order quantity, merchants who have engaged in foreign trade in Yiwu know that the minimum order quantity is very large. However, in the early stage of website operation, we aimed to build a trust bridge between people. We solemnly promise that there is no minimum order quantity.

As long as your order amount is over 12000USD our Designer will design for you for free.

Of course, if you happen to be in China and are interested in visiting our factory, please contact us.

Yes there are two ways: 1.Confirm the order with SG directly with 30% deposit. Then samples for the order will all be free. How SG help you control the risk of doing so. SG will make you samples until you say yes to the samples will SG start to make the order for you. So all the risk will be covered by SG you only need to confirm with SG about your needs. If SG failed to meet your needs we promise full refund.

2.To be our VIP customer 120pcs free samples will be available every year. And SOQ do not set any standards to the samples as long as you place order for them.

Sure. We can support and offer you sample order.

Yes,Of course.If you want to design your own unique designs, send e-mail or inquiry to us directly we will confirm with you about the details in 24 hours( Most of the time is 12 hours) ( If at weekend, it will be 36 hours).

In the previous question, we mentioned the issue of paying a deposit. So, what are the payment channels provided by our company? It mainly includes Lianlian, WeChat payment, Alipay payment and bank card.

We set full complete quality standards to keep sure the quality is the best.

Yes, you can contact us by phone or email to place an order. Usually, you need to pay a deposit before we proceed with the order process.

Molding cost based on the specific designs usually ranges from 100USD-300USD.When your order quantity is enough for 600pcs we will refund you back the tooling cost. Lead time for a new molding is 20-30 days.

Usually is 4-6 weeks, urgent order to confirm with the sales privately.

1 Send your customized requirements( details)

2We will confirm the customized details

3 Payment

4 Arrange Production

5 Ship

6 Confirm Receipt.

Designs≤5,pcs≤3,each sample cost will be the wholesale price;

Designs≤5,pcs>3,from the fourth pc,each sample cost will be the 3 times wholesale price;

Designs>5,pcs ≤3,from the sixth design,each sample cost will be the 3 times wholesale price;

Designs>5,pcs >3,from the sixth design or the fourth pc,each sample cost will be the 3 times wholesale price.

If a new molding needs,sample cost will need to pay the molding cost too. Lead time for sample is 3-7 working days for SOQ design,and 7-15 working days for custom design.

If a new molding needs the lead time for a sample is 15-30 days.

Under the premise of ensuring quality, we will offer the lowest price for the product. For the same product, we charge $100 to the retailer but $70 to the wholesaler. If the order volume is large, we will provide targeted 1v1 team docking services and have priority in meeting the deadline.

Other sectors

If you are really dissatisfied with our product, please contact our company personnel as soon as possible. We will contact you as soon as possible and provide corresponding solutions.

Of course, you can exchange the items, but you will have to bear the shipping cost. If you agree, we will provide an immediate exchange service.

Under normal circumstances, we can transport goods wherever they can be received.

After we complete the order process, once the goods are ready, we will contact you as soon as possible to consider uncontrollable factors and ship them as soon as possible.

Of course, you will receive it. As the recipient of the product, you have the right to know where it will be transported and when it will arrive at the destination.

Once the company agrees to a refund, we will have a dedicated person contact you to inform you of the return method and the cost. If it is due to the company’s product, the company will bear all the costs. If it is your problem, you will need to bear 40%, and we will bear 60%.

If any of these three situations occur, we will take responsibility and kindly request that you return the incorrect item to our factory upon receipt.

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